About Us
WE would like to thank YOU for shopping at Your Home Supply.
As an online customer, you need to be able to trust the websites that you do business with. At Your Home Supply, we believe that you can do just that. Unlike some websites that promote and sell any products they can get access to, we hand pick the products that we offer. Our attention to our products helps us guarantee you updated, quality products that you can trust to last for years. You can also rely on us to provide you with honest pricing and low shipping rates to make this the best place to shop – online or not.
In any industry, you need someone to work for you, to cut through the confusion, and find the best products and prices available and then offer them to you in an easy way to understand. We are trying to do just that. We are always improving and want your feedback and input - please do not hesitate to call us with your ideas and suggestions. We want to make this website your one-stop-shop for all your home supply needs and you can help us make it just that. Thank you for being a valued customer of Your Home Supply.
When you are placing an order online, you need to have all your questions answered and know who you are doing business with. At Your Home Supply, we are always happy to talk to you. We are a group of real people who are ready by the phones in case you need anything.
If you do need to speak to us about anything, feel free to call our office at 1-717-773-1097 or 1-800-471-0581 between 8 a.m. and 4 p.m. to talk to one of us. You can also leave a message any other time. We will get back to you as soon as we can.
You can also reach us at your convenience by e-mail at info@yourhomesupply.com.
Perhaps the fastest way of reaching us is by clicking the 'Live Online Help' link at the top of every page on the website. An available staff member will answer as soon as possible. If nobody is available to answer your chat, please call!
Our postal address is:
7300 Derry Street
Harrisburg, PA 17111
Call Us: 1-800-471-0581
Email Us: info@yourhomesupply.com
Q: How much will my shipping charges be?
A: Currently, shipping will only cost you $3.95 no matter what you buy. You place your order. We ship it for $3.95. No matter what you buy. No matter how much you buy. This offer is subject to expire at the company's discretion. Double check your shipping cost in the Shopping Cart before you place your order.
Q: When will my order arrive?
A: We ship your order the same day you place it, or it will be shipped first thing the next morning. You can expect to see your package in one to four days. Please call us if you would like a more exact shipping time based on your location.
If you order Dynasty, Hickory Hardware, First Watch, Buck Snort, Century or Knob Ware products please allow 10 days for the items to arrive.
Q: What is the YHS Club?
A: The YHS Club is a way of offering our customers even more than what’s on our website, including a 5% discount for signing up, industry and product information, deals from us or other companies that are relevant to your shopping needs and more. Sign up with your email address before placing your next order!
Q: Who manufactures your cabinet hardware?
A: We carry products from several different manufacturers. All of our products titles include the manufacturer that makes them. You can also search by manufacturer. It is usually best not to mix and match hardware from different manufacturers because finishes from different manufacturers may not match perfectly. Orders from different manufacturers may be shipped at different times.
Your entire order will ship for $3.95, no matter what you buy or how much you buy. That’s it!
It is important to you that you receive your order as quickly as possible. That is why we ship most items within one business day of receiving your payment. We will email you a tracking number upon shipment for your order. You will be able to track exactly when your shipment will arrive. If you do not receive your tracking number email and would like to know when your package will arrive, please call us and we will find out for you.
When purchasing merchandise from more than one manufacturer, you order will be shipped from more than one destination. You will still only pay $3.95 shipping for your entire order, but your order may come in separate packages and may not arrive at the same time.
If you have any special shipping needs, please contact us.
We do not ship internationally. If you are a Canadian customer and would like a shipping quote, please contact us. Please do not place an order without contacting us first, as your order may be cancelled due to unavailable shipping.
We hope to provide you with the best shopping experience possible and understand that you may want or need to return an item if it is not exactly what you are looking for. Please see our return policy below for instructions on how to return the specific items that you’ve purchased with us, as the process may differ depending on the product.
Please call to speak with a customer service representative if you're considering a return. We will do all that we can to facilitate the return based on the condition of the items you'd like to return.
Please check your order immediately after receiving it so that if a return or replacement is necessary you will have the correct items as soon as possible. Any item can be returned at your shipping expense if initiated within 30 days of purchase. The item(s) must be in unopened, resaleable condition. You must first call or email to speak with a customer service representative about the condition of your items and to receive an RMA number. We advise that you open and inspect only one item first (1 of 5 pulls, for example), if you may be returning them, as we do not guarantee a refund for non-resalable items.
Returns With Restocking Fees
Some items may require a restocking fee when items are returned. If this is the case, that amount will be deducted from the credit you receive when the items are returned.
No Restocking Fee: Stone Mill Hardware, Decorite, Amerock.
25% Restocking Fee: Hickory Hardware, First Watch, Dynasty, Century, KnobWare.
50% Restocking Fee: Buck Snort.
Items with restocking fees will also require longer to receive an RMA number. When you call us to initiate your return, we will begin the process and get back to you as soon as we have an RMA number. You will include this RMA with your return and will send it to the warehouse address given by our customer service representative. Please allow an extra 7-10 days for the processing of these items’ refunds.
Return Process
- Initiate Return: Call (800) 471-0581, email info@yourhomesupply.com, or Live Chat with a customer service representative who will issue you an RMA number, or will get back to you with an RMA number. Please include this number on or with your return package.
- Shipping: Ship the items back to the address (possibly multiple addresses) as instructed by your customer service representative. You are responsible for return shipping costs. It is advised that you use insured or delivery confirmed shipping, as a lost package may not be refunded. Please allow ample time for the package to be received based on your shipping method (7-10 days.)
- Refund: You will receive your refund once the items have been received by Your Home Supply and the quantity and condition are verified. We will refund you via the method you used for purchase. Your credit should be received within 5-14 days of our receipt or notification of the return items.
Return of Damaged or Incorrect Goods
We understand that you are not responsible for receiving damaged or incorrect goods on your order and we hope this never happens. If it does, please tell us immediately and we will replace the items with no charge to you.
You are safe shopping with us. Guaranteed.
Online transactions can be scary. You can feel safe shopping with us. The Verisign logo displayed on the left-hand side of all of our pages ensures that our site is secure. Guaranteed.
We need to collect a few pieces of information when you place an order, register with us, send us an e-mail or call us. This information may include: * Name * Mailing address * E-mail address * Phone number * Credit card number. You are also able to include any other personal or preference information that you wish to provide to us.
It is safe to give your information to us.
Your information is used to fill your order. There are some instances where a third party handles our fulfillment of products. In these instances, we do share information with these providers.
We do not share credit card information, only shipping information with these vendors. Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone. For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net, keeps this information encrypted and secure on your behalf.
Cookies
"Cookies" are small pieces of information that are stored by the browser on your hard drive. Cookies enable our systems to recognize your computer, so that we can provide you with personalized information and features. The cookies allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. We also use cookies to track user traffic patterns.
Sharing information
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
Protection of Our Website and Others
We may disclose information that you provide to our website when we believe disclosure is appropriate to comply with the law; to enforce or other agreements; or to protect the rights, property or safety of our website, our users or others. Email: If you provide our website with your e-mail address, you may receive e-mails from us. If you do not want to receive marketing or promotional e-mails from us, please contact us at the email address or phone number at the top of the page. You may still receive select e-mails from us if you have requested them through one of our site services such as eNewsletters.